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Open akistoto Privacy Policy

We keep this page focused on the facts you need before opening an account: what we collect, why we keep it, and how you can ask for changes.

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CONTACT ROUTES

Switch to the right contact path

If you want to ask what sits in your file, send a privacy request from the help menu or use chat, email, or the account form.

Live chat Open the help button in your account and send a privacy question any time. Chat stays open 24/7, so we can route urgent access, correction, or deletion requests without asking you to leave the page.
Email Write to our privacy mailbox if you want a fuller record of what changed. We check email during 09:00-21:00 WIB and use the same address for correction, access, and file-close requests.
Account form Use the form in your account when you need to verify a request with your login details. We can match the file faster when you include the account email, the date, and the wallet reference if one is involved.
HANDLING CONTROLS

Browse the controls behind the policy

Our privacy handling is built around four practical steps: collect only the fields needed for the account, limit who can open the file, keep cookie choices visible, and let you ask for…

Data handling

We store the contact details, login logs, device type, and wallet references needed to maintain your account. We do not ask for extra fields unless your request needs them, and we limit access to staff who handle privacy cases.

Cookies

Cookie prompts record your choice on the first visit, and you can change that choice from the browser settings on Chrome, Safari, or Firefox. We use those signals to remember session state, not to fill your file with extras.

Account security

Password changes, 2-step codes, and session sign-out live in Account > Security on desktop and mobile. If a login looks unfamiliar, send us the time, device, and city shown on your screen so we can check it.

Retention

We keep account and transaction records only while they are needed for service, dispute handling, or legal storage. When a file no longer needs that history, we remove or anonymise the fields that are no longer required.

Request changes

To correct, export, or delete data, open the account form or send a chat message from the help button. Please include the email on the file and the exact change you want so we can verify it.

Contact trail

If your request came from a shared device, we may ask for a fresh login or a recent payment reference from DANA, OVO, GoPay, or QRIS to confirm it belongs to you and keep the file safe.

Open your privacy questions

These questions cover the practical parts of the policy: what we collect, how long it stays in the file, and how you can ask for changes. If your account uses DANA, OVO, GoPay, or QRIS, the payment reference is tied only to the record needed to match the wallet activity. For anything unusual, send the request from your account so we can verify it quickly.

We keep the details you enter, plus device and login signals, so we can maintain the account, match wallet activity, and answer privacy requests. We do not keep more than the record needs.

Cookie signals help the site remember session state, language choice, and security steps while you move between pages. You can change the setting in your browser if you want to block or clear them.

We keep account and transaction records only for the period needed for service, dispute handling, fraud checks, or legal storage. After that, we remove or anonymise what no longer needs to sit in the file.

Yes. Send the request from the help button or account form, tell us the field you want changed, and include the email on the file. We will verify the account before we act on it.

Only staff who handle account, payment, or privacy requests can open the file, and they use it only for the task in front of them. We keep access limited and logged.

Send your account email, the date of the event, and, if needed, the DANA, OVO, GoPay, or QRIS reference. That lets us match the record and respond without asking for extra personal detail.

Yes. Access and eligibility depend on local law and are available only where local law permits. If your location changes, we follow the rule that applies to your account record.

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